Cancellation – Return – Exchange

1. Purpose and Scope

This Cancellation - Return - Exchange Policy is operated by ANKA KLC OTOMOTİV TEKNİK YAPI TARIM LTD ŞTİ (“SELLER”). anka.farm It has been prepared to ensure that order cancellation, product return, right of withdrawal and exchange processes are carried out in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation in sales made through the website.

Politics is only distance selling transactions covers.

2. Company Information

Title: ANKA KLC AUTOMOTIVE TECHNICAL CONSTRUCTION AGRICULTURE LTD.
Official Trade Registry Address: Esentepe Neighborhood, Harman Street, No: 5/A, Gulf – Kocaeli
Customer Service Phone: 0 542 428 10 41
Email (Customer Service): info@anka.farm
Email (Business/Finance): info@anka.farm
KEP Address: ankaklc@hs01.kep.tr
Tax Office: Bay
Tax Number: 9480452517
Central Registry Number: 0948045251700018
Return/Shipping Address: Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye / Balikesir
E-Invoice / E-Archive: Yes

3. Order Cancellation Conditions

3.1. If the Order Has Not Been Shipped Yet

As long as the order has not been shipped, the customer can request a cancellation using one of the following methods:

• From the My Account → My Return/Cancellation Requests menu

• For guest users:

  • Email: info@anka.farm

  • Phone: 0 542 428 10 41

Payment when cancellation request is approved within 10 days at the latest is returned to the customer.

3.2. If the Order Has Been Shipped – Cancellation Before Receiving

If the order has been shipped but the customer wants to return it before receiving it:

• Package should not be received,

• To the cargo officer “I do not accept the product, I am sending it back” should be said.

Then, customer service should be informed.

In this case, the shipping costs are covered by the customer.

4. Right of Return and Withdrawal After Delivery of the Product

4.1. Right of Withdrawal Period

From the date of receiving the product, the consumer Within 14 days may exercise the right of withdrawal without giving any reason.

Notification channels for the right of withdrawal:

• My Account → My Return/Cancellation Requests

• Email: info@anka.farm

• KEP (not mandatory): ankaklc@hs01.kep.tr

• Phone: 0 542 428 10 41

4.2. Conditions Regarding the Exercise of the Right of Withdrawal

Product to be returned within the framework of the right of withdrawal:

• The original packaging must be undamaged,

• Must be unused,

• It must not have lost its marketable quality,

• It must be sent with all accessories and invoice.

Returns without an invoice are not accepted.

5. Products for which the right of withdrawal cannot be exercised

(According to Law No. 6502 and Regulation Article 15)

In accordance with your company's field of activity The right of withdrawal cannot be exercised for the following products IF THE PACKAGING IS OPENED:

• Olive oil

• Olive

• Vinegar

• Cologne

• Soap

• Other food and hygiene category products

Food/hygiene products that have been opened, used, damaged or are not resalable cannot be returned.

This is a legal obligation.

6. Return of Defective (Faulty) Product

In case of defective products, the customer:

• From the date of receiving the product Within 6 months has the right to a refund.

• If the shipping package is damaged must keep a record before receiving the delivery.

• The defect at the time of delivery is taken into account, not the defect that occurs after use of the product.

For defective product returns:

• Shipping fee SALES PERSON is covered by.

• The product is examined, and if a defect is detected, a refund is made or a new product is sent.

7. Return Shipping Fee Policy

At your company's discretion: No free returns.

Return shipping fee in the following cases: to the customer belongs to:

• Refund within the scope of the right of withdrawal

• Product replacement

• All returns made due to customer-related reasons

• The customer returns the order without receiving it

SELLER only defective product In this case, the return shipping fee is covered.

8. Return Process and Review

1. When the product reaches the return address 2–5 business days Preliminary control is performed.

2. If the product complies with the return conditions, the payment refund process is initiated.

3. If the product is not suitable, the customer will be notified and the product may be sent back to the customer.

9. Refund

Once the return process is approved:

• Payment within 10 days at the latest is returned to the customer.

• Bank's recovery period for credit card refunds 2–3 weeks It may take up to 15 minutes (depending on the bank).

• Money order/EFT payments are made to the IBAN provided by the customer.

Shipping costs are not refundable.
(Not required by law.)

10. Refunds for Purchases Made with a Corporate Invoice

For returns on corporate invoiced purchases:

• Including "product price + VAT" by the customer return invoice should be cut.

• Shipping costs should not be included on the return invoice.

The transaction cannot be completed without a return invoice.

11. Things to Consider During Cargo Delivery

• The package must be checked at the time of delivery.

• If any damage is detected A report must be kept by the cargo officer..

• SELLER is not responsible for damaged products received without a report.

12. Force Majeure

Delivery may be delayed due to reasons such as natural disasters, war, transportation obstacles, cargo strikes, extraordinary circumstances, etc.
In these cases, the customer is informed.

13. Support and Communication

For all returns and exchanges, you can reach us through the following channels:

• Email: info@anka.farm

• Telephone: 0 542 428 10 41

• Web: anka.farm 

• Return Address: Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye / Balikesir
  
  

  CONCLUSION

   

  This policy is a comprehensive document designed to ensure customer satisfaction, standardize processes, and ensure legal compliance. SELLER reserves the right to update this policy as it deems necessary.