{"id":7825,"date":"2025-11-20T01:02:27","date_gmt":"2025-11-19T22:02:27","guid":{"rendered":"https:\/\/anka.farm\/?page_id=7825"},"modified":"2025-11-20T01:03:37","modified_gmt":"2025-11-19T22:03:37","slug":"iptal-iade-degisim","status":"publish","type":"page","link":"https:\/\/anka.farm\/en\/iptal-iade-degisim\/","title":{"rendered":"Cancellation \u2013 Return \u2013 Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7825\" class=\"elementor elementor-7825\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df531e4 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"df531e4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5e072 elementor-widget elementor-widget-text-editor\" data-id=\"2e5e072\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h6><strong data-start=\"775\" data-end=\"796\">1. Purpose and Scope<\/strong><\/h6><p data-start=\"798\" data-end=\"1193\">This Cancellation - Return - Exchange Policy is operated by ANKA KLC OTOMOT\u0130V TEKN\u0130K YAPI TARIM LTD \u015eT\u0130 (\u201cSELLER\u201d). <strong data-start=\"912\" data-end=\"925\">anka.farm<\/strong> It has been prepared to ensure that order cancellation, product return, right of withdrawal and exchange processes are carried out in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation in sales made through the website.<\/p><p data-start=\"1195\" data-end=\"1252\">Politics is only <strong data-start=\"1214\" data-end=\"1244\">distance selling transactions<\/strong> covers.<\/p><hr data-start=\"1254\" data-end=\"1257\" \/><h6><strong data-start=\"1262\" data-end=\"1285\">2. Company Information<\/strong><\/h6><p data-start=\"1287\" data-end=\"1818\"><strong data-start=\"1287\" data-end=\"1297\">Title:<\/strong> ANKA KLC AUTOMOTIVE TECHNICAL CONSTRUCTION AGRICULTURE LTD.<br data-start=\"1341\" data-end=\"1344\" \/><strong data-start=\"1344\" data-end=\"1375\">Official Trade Registry Address:<\/strong> Esentepe Neighborhood, Harman Street, No: 5\/A, Gulf \u2013 Kocaeli<br data-start=\"1424\" data-end=\"1427\" \/><strong data-start=\"1427\" data-end=\"1458\">Customer Service Phone:<\/strong> 0 542 428 10 41<br data-start=\"1474\" data-end=\"1477\" \/><strong data-start=\"1477\" data-end=\"1510\">Email (Customer Service):<\/strong> <a rel=\"noopener\" data-start=\"1511\" data-end=\"1525\">info@anka.farm<\/a><br data-start=\"1525\" data-end=\"1528\" \/><strong data-start=\"1528\" data-end=\"1556\">Email (Business\/Finance):<\/strong> <a rel=\"noopener\" data-start=\"1557\" data-end=\"1571\">info@anka.farm<\/a><br data-start=\"1571\" data-end=\"1574\" \/><strong data-start=\"1574\" data-end=\"1589\">KEP Address:<\/strong> <a rel=\"noopener\" data-start=\"1590\" data-end=\"1609\">ankaklc@hs01.kep.tr<\/a><br data-start=\"1609\" data-end=\"1612\" \/><strong data-start=\"1612\" data-end=\"1630\">Tax Office:<\/strong> Bay<br data-start=\"1637\" data-end=\"1640\" \/><strong data-start=\"1640\" data-end=\"1653\">Tax Number:<\/strong> 9480452517<br data-start=\"1664\" data-end=\"1667\" \/><strong data-start=\"1667\" data-end=\"1681\">Central Registry Number:<\/strong> 0948045251700018<br data-start=\"1698\" data-end=\"1701\" \/><strong data-start=\"1701\" data-end=\"1723\">Return\/Shipping Address:<\/strong> Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye \/ Balikesir<br data-start=\"1785\" data-end=\"1788\" \/><strong data-start=\"1788\" data-end=\"1811\">E-Invoice \/ E-Archive:<\/strong> Yes<\/p><hr data-start=\"1820\" data-end=\"1823\" \/><h6><strong data-start=\"1828\" data-end=\"1858\">3. Order Cancellation Conditions<\/strong><\/h6><h6><strong data-start=\"1864\" data-end=\"1907\">3.1. If the Order Has Not Been Shipped Yet<\/strong><\/h6><p data-start=\"1908\" data-end=\"2010\">As long as the order has not been shipped, the customer can request a cancellation using one of the following methods:<\/p><ul data-start=\"2012\" data-end=\"2150\"><li data-start=\"2012\" data-end=\"2058\"><p data-start=\"2014\" data-end=\"2058\">From the My Account \u2192 My Return\/Cancellation Requests menu<\/p><\/li><li data-start=\"2059\" data-end=\"2150\"><p data-start=\"2061\" data-end=\"2089\">For guest users:<\/p><ul data-start=\"2092\" data-end=\"2150\"><li data-start=\"2092\" data-end=\"2119\"><p data-start=\"2094\" data-end=\"2119\">Email: <a rel=\"noopener\" data-start=\"2103\" data-end=\"2117\">info@anka.farm<\/a><\/p><\/li><li data-start=\"2122\" data-end=\"2150\"><p data-start=\"2124\" data-end=\"2150\">Phone: 0 542 428 10 41<\/p><\/li><\/ul><\/li><\/ul><p data-start=\"2152\" data-end=\"2237\">Payment when cancellation request is approved <strong data-start=\"2186\" data-end=\"2214\">within 10 days at the latest<\/strong> is returned to the customer.<\/p><hr data-start=\"2239\" data-end=\"2242\" \/><h6><strong data-start=\"2248\" data-end=\"2306\">3.2. If the Order Has Been Shipped \u2013 Cancellation Before Receiving<\/strong><\/h6><p data-start=\"2307\" data-end=\"2390\">If the order has been shipped but the customer wants to return it before receiving it:<\/p><ul data-start=\"2392\" data-end=\"2505\"><li data-start=\"2392\" data-end=\"2424\"><p data-start=\"2394\" data-end=\"2424\">Package <strong data-start=\"2400\" data-end=\"2421\">should not be received<\/strong>,<\/p><\/li><li data-start=\"2425\" data-end=\"2505\"><p data-start=\"2427\" data-end=\"2505\">To the cargo officer <strong data-start=\"2445\" data-end=\"2491\">\u201cI do not accept the product, I am sending it back\u201d<\/strong> should be said.<\/p><\/li><\/ul><p data-start=\"2507\" data-end=\"2556\">Then, customer service should be informed.<\/p><p data-start=\"2558\" data-end=\"2601\">In this case, the shipping costs are covered by the customer.<\/p><hr data-start=\"2603\" data-end=\"2606\" \/><h6><strong data-start=\"2611\" data-end=\"2662\">4. Right of Return and Withdrawal After Delivery of the Product<\/strong><\/h6><h6><strong data-start=\"2668\" data-end=\"2695\">4.1. Right of Withdrawal Period<\/strong><\/h6><p data-start=\"2696\" data-end=\"2829\">From the date of receiving the product, the consumer <strong data-start=\"2744\" data-end=\"2765\">Within 14 days<\/strong> may exercise the right of withdrawal without giving any reason.<\/p><p data-start=\"2831\" data-end=\"2862\">Notification channels for the right of withdrawal:<\/p><ul data-start=\"2864\" data-end=\"3004\"><li data-start=\"2864\" data-end=\"2899\"><p data-start=\"2866\" data-end=\"2899\">My Account \u2192 My Return\/Cancellation Requests<\/p><\/li><li data-start=\"2900\" data-end=\"2927\"><p data-start=\"2902\" data-end=\"2927\">Email: <a rel=\"noopener\" data-start=\"2911\" data-end=\"2925\">info@anka.farm<\/a><\/p><\/li><li data-start=\"2928\" data-end=\"2975\"><p data-start=\"2930\" data-end=\"2975\">KEP (not mandatory): <a rel=\"noopener\" data-start=\"2954\" data-end=\"2973\">ankaklc@hs01.kep.tr<\/a><\/p><\/li><li data-start=\"2976\" data-end=\"3004\"><p data-start=\"2978\" data-end=\"3004\">Phone: 0 542 428 10 41<\/p><\/li><\/ul><hr data-start=\"3006\" data-end=\"3009\" \/><h6><strong data-start=\"3015\" data-end=\"3063\">4.2. Conditions Regarding the Exercise of the Right of Withdrawal<\/strong><\/h6><p data-start=\"3064\" data-end=\"3108\">Product to be returned within the framework of the right of withdrawal:<\/p><ul data-start=\"3110\" data-end=\"3288\"><li data-start=\"3110\" data-end=\"3154\"><p data-start=\"3112\" data-end=\"3154\">The original packaging must be undamaged,<\/p><\/li><li data-start=\"3155\" data-end=\"3180\"><p data-start=\"3157\" data-end=\"3180\">Must be unused,<\/p><\/li><li data-start=\"3181\" data-end=\"3227\"><p data-start=\"3183\" data-end=\"3227\">It must not have lost its marketable quality,<\/p><\/li><li data-start=\"3228\" data-end=\"3288\"><p data-start=\"3230\" data-end=\"3288\">It must be sent with all accessories and invoice.<\/p><\/li><\/ul><p data-start=\"3290\" data-end=\"3323\"><strong data-start=\"3290\" data-end=\"3323\">Returns without an invoice are not accepted.<\/strong><\/p><hr data-start=\"3325\" data-end=\"3328\" \/><h6><strong data-start=\"3333\" data-end=\"3380\">5. Products for which the right of withdrawal cannot be exercised<\/strong><\/h6><p data-start=\"3383\" data-end=\"3435\">(According to Law No. 6502 and Regulation Article 15)<\/p><p data-start=\"3437\" data-end=\"3555\">In accordance with your company&#039;s field of activity <strong data-start=\"3480\" data-end=\"3554\">The right of withdrawal cannot be exercised for the following products IF THE PACKAGING IS OPENED<\/strong>:<\/p><ul data-start=\"3557\" data-end=\"3663\"><li data-start=\"3557\" data-end=\"3571\"><p data-start=\"3559\" data-end=\"3571\">Olive oil<\/p><\/li><li data-start=\"3572\" data-end=\"3582\"><p data-start=\"3574\" data-end=\"3582\">Olive<\/p><\/li><li data-start=\"3583\" data-end=\"3592\"><p data-start=\"3585\" data-end=\"3592\">Vinegar<\/p><\/li><li data-start=\"3593\" data-end=\"3604\"><p data-start=\"3595\" data-end=\"3604\">Cologne<\/p><\/li><li data-start=\"3605\" data-end=\"3614\"><p data-start=\"3607\" data-end=\"3614\">Soap<\/p><\/li><li data-start=\"3615\" data-end=\"3663\"><p data-start=\"3617\" data-end=\"3663\">Other food and hygiene category products<\/p><\/li><\/ul><p data-start=\"3665\" data-end=\"3787\"><strong data-start=\"3665\" data-end=\"3787\">Food\/hygiene products that have been opened, used, damaged or are not resalable cannot be returned.<\/strong><\/p><p data-start=\"3789\" data-end=\"3816\">This is a legal obligation.<\/p><hr data-start=\"3818\" data-end=\"3821\" \/><h6><strong data-start=\"3826\" data-end=\"3860\">6. Return of Defective (Faulty) Product<\/strong><\/h6><p data-start=\"3862\" data-end=\"3895\">In case of defective products, the customer:<\/p><ul data-start=\"3897\" data-end=\"4145\"><li data-start=\"3897\" data-end=\"3977\"><p data-start=\"3899\" data-end=\"3977\">From the date of receiving the product <strong data-start=\"3937\" data-end=\"3952\">Within 6 months<\/strong> has the right to a refund.<\/p><\/li><li data-start=\"3978\" data-end=\"4051\"><p data-start=\"3980\" data-end=\"4051\">If the shipping package is damaged <strong data-start=\"4008\" data-end=\"4048\">must keep a record before receiving the delivery<\/strong>.<\/p><\/li><li data-start=\"4052\" data-end=\"4145\"><p data-start=\"4054\" data-end=\"4145\">The defect at the time of delivery is taken into account, not the defect that occurs after use of the product.<\/p><\/li><\/ul><p data-start=\"4147\" data-end=\"4171\">For defective product returns:<\/p><ul data-start=\"4173\" data-end=\"4312\"><li data-start=\"4173\" data-end=\"4223\"><p data-start=\"4175\" data-end=\"4223\">Shipping fee <strong data-start=\"4188\" data-end=\"4198\">SALES PERSON<\/strong> is covered by.<\/p><\/li><li data-start=\"4224\" data-end=\"4312\"><p data-start=\"4226\" data-end=\"4312\">The product is examined, and if a defect is detected, a refund is made or a new product is sent.<\/p><\/li><\/ul><hr data-start=\"4314\" data-end=\"4317\" \/><h6><strong data-start=\"4322\" data-end=\"4357\">7. Return Shipping Fee Policy<\/strong><\/h6><p data-start=\"4360\" data-end=\"4420\"><strong data-start=\"4360\" data-end=\"4420\">At your company&#039;s discretion: No free returns.<\/strong><\/p><p data-start=\"4422\" data-end=\"4482\">Return shipping fee in the following cases: <strong data-start=\"4461\" data-end=\"4474\">to the customer<\/strong> belongs to:<\/p><ul data-start=\"4484\" data-end=\"4637\"><li data-start=\"4484\" data-end=\"4515\"><p data-start=\"4486\" data-end=\"4515\">Refund within the scope of the right of withdrawal<\/p><\/li><li data-start=\"4516\" data-end=\"4533\"><p data-start=\"4518\" data-end=\"4533\">Product replacement<\/p><\/li><li data-start=\"4534\" data-end=\"4582\"><p data-start=\"4536\" data-end=\"4582\">All returns made due to customer-related reasons<\/p><\/li><li data-start=\"4583\" data-end=\"4637\"><p data-start=\"4585\" data-end=\"4637\">The customer returns the order without receiving it<\/p><\/li><\/ul><p data-start=\"4639\" data-end=\"4708\">SELLER only <strong data-start=\"4653\" data-end=\"4668\">defective product<\/strong> In this case, the return shipping fee is covered.<\/p><hr data-start=\"4710\" data-end=\"4713\" \/><h6><strong data-start=\"4718\" data-end=\"4748\">8. Return Process and Review<\/strong><\/h6><ol data-start=\"4750\" data-end=\"4976\"><li data-start=\"4750\" data-end=\"4828\"><p data-start=\"4753\" data-end=\"4828\">When the product reaches the return address <strong data-start=\"4784\" data-end=\"4799\">2\u20135 business days<\/strong> Preliminary control is performed.<\/p><\/li><li data-start=\"4829\" data-end=\"4892\"><p data-start=\"4832\" data-end=\"4892\">If the product complies with the return conditions, the payment refund process is initiated.<\/p><\/li><li data-start=\"4893\" data-end=\"4976\"><p data-start=\"4896\" data-end=\"4976\">If the product is not suitable, the customer will be notified and the product may be sent back to the customer.<\/p><\/li><\/ol><hr data-start=\"4978\" data-end=\"4981\" \/><h6><strong data-start=\"4986\" data-end=\"5005\">9. Refund<\/strong><\/h6><p data-start=\"5007\" data-end=\"5039\">Once the return process is approved:<\/p><ul data-start=\"5041\" data-end=\"5279\"><li data-start=\"5041\" data-end=\"5098\"><p data-start=\"5043\" data-end=\"5098\">Payment <strong data-start=\"5049\" data-end=\"5073\">within 10 days at the latest<\/strong> is returned to the customer.<\/p><\/li><li data-start=\"5099\" data-end=\"5208\"><p data-start=\"5101\" data-end=\"5208\">Bank&#039;s recovery period for credit card refunds <strong data-start=\"5154\" data-end=\"5169\">2\u20133 weeks<\/strong> It may take up to 15 minutes (depending on the bank).<\/p><\/li><li data-start=\"5209\" data-end=\"5279\"><p data-start=\"5211\" data-end=\"5279\">Money order\/EFT payments are made to the IBAN provided by the customer.<\/p><\/li><\/ul><p data-start=\"5281\" data-end=\"5344\"><strong data-start=\"5281\" data-end=\"5314\">Shipping costs are not refundable.<\/strong><br data-start=\"5314\" data-end=\"5317\" \/>(Not required by law.)<\/p><hr data-start=\"5346\" data-end=\"5349\" \/><h6><strong data-start=\"5354\" data-end=\"5409\">10. Refunds for Purchases Made with a Corporate Invoice<\/strong><\/h6><p data-start=\"5411\" data-end=\"5454\">For returns on corporate invoiced purchases:<\/p><ul data-start=\"5456\" data-end=\"5586\"><li data-start=\"5456\" data-end=\"5537\"><p data-start=\"5458\" data-end=\"5537\">Including &quot;product price + VAT&quot; by the customer <strong data-start=\"5504\" data-end=\"5521\">return invoice<\/strong> should be cut.<\/p><\/li><li data-start=\"5538\" data-end=\"5586\"><p data-start=\"5540\" data-end=\"5586\">Shipping costs should not be included on the return invoice.<\/p><\/li><\/ul><p data-start=\"5588\" data-end=\"5629\">The transaction cannot be completed without a return invoice.<\/p><hr data-start=\"5631\" data-end=\"5634\" \/><h6><strong data-start=\"5639\" data-end=\"5692\">11. Things to Consider During Cargo Delivery<\/strong><\/h6><ul data-start=\"5694\" data-end=\"5903\"><li data-start=\"5694\" data-end=\"5751\"><p data-start=\"5696\" data-end=\"5751\">The package must be checked at the time of delivery.<\/p><\/li><li data-start=\"5752\" data-end=\"5837\"><p data-start=\"5754\" data-end=\"5837\">If any damage is detected <strong data-start=\"5789\" data-end=\"5834\">A report must be kept by the cargo officer.<\/strong>.<\/p><\/li><li data-start=\"5838\" data-end=\"5903\"><p data-start=\"5840\" data-end=\"5903\">SELLER is not responsible for damaged products received without a report.<\/p><\/li><\/ul><hr data-start=\"5905\" data-end=\"5908\" \/><h6><strong data-start=\"5913\" data-end=\"5936\">12. Force Majeure<\/strong><\/h6><p data-start=\"5938\" data-end=\"6082\">Delivery may be delayed due to reasons such as natural disasters, war, transportation obstacles, cargo strikes, extraordinary circumstances, etc.<br data-start=\"6041\" data-end=\"6044\" \/>In these cases, the customer is informed.<\/p><hr data-start=\"6084\" data-end=\"6087\" \/><h6><strong data-start=\"6092\" data-end=\"6118\">13. Support and Communication<\/strong><\/h6><p data-start=\"6120\" data-end=\"6205\">For all returns and exchanges, you can reach us through the following channels:<\/p><ul data-start=\"6207\" data-end=\"6405\"><li data-start=\"6207\" data-end=\"6238\"><p data-start=\"6209\" data-end=\"6238\"><strong data-start=\"6209\" data-end=\"6221\">Email:<\/strong> <a rel=\"noopener\" data-start=\"6222\" data-end=\"6236\">info@anka.farm<\/a><\/p><\/li><li data-start=\"6239\" data-end=\"6271\"><p data-start=\"6241\" data-end=\"6271\"><strong data-start=\"6241\" data-end=\"6253\">Telephone:<\/strong> 0 542 428 10 41<\/p><\/li><li data-start=\"6272\" data-end=\"6322\"><p data-start=\"6274\" data-end=\"6322\"><strong data-start=\"6274\" data-end=\"6282\">Web:<\/strong> anka.farm\u00a0<\/p><\/li><li data-start=\"6323\" data-end=\"6405\"><p data-start=\"6325\" data-end=\"6405\"><strong data-start=\"6325\" data-end=\"6341\">Return Address:<\/strong> Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye \/ Balikesir<br \/><br \/><\/p><h6><strong data-start=\"6414\" data-end=\"6423\">CONCLUSION<\/strong><\/h6><p data-start=\"6325\" data-end=\"6405\">\u00a0<\/p><p data-start=\"6425\" data-end=\"6657\">This policy is a comprehensive document designed to ensure customer satisfaction, standardize processes, and ensure legal compliance. SELLER reserves the right to update this policy as it deems necessary.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Ama\u00e7 ve Kapsam Bu \u0130ptal \u2013 \u0130ade \u2013 De\u011fi\u015fim Politikas\u0131, ANKA KLC OTOMOT\u0130V TEKN\u0130K YAPI TARIM LTD \u015eT\u0130 (\u201cSATICI\u201d) taraf\u0131ndan i\u015fletilen anka.farm internet sitesi \u00fczerinden ger\u00e7ekle\u015ftirilen sat\u0131\u015flarda; sipari\u015f iptali, \u00fcr\u00fcn iadesi, cayma hakk\u0131 ve de\u011fi\u015fim s\u00fcre\u00e7lerinin 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ile Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi do\u011frultusunda y\u00fcr\u00fct\u00fclmesini sa\u011flamak amac\u0131yla haz\u0131rlanm\u0131\u015ft\u0131r. Politika, yaln\u0131zca mesafeli [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7825","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/pages\/7825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/comments?post=7825"}],"version-history":[{"count":4,"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/pages\/7825\/revisions"}],"predecessor-version":[{"id":7829,"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/pages\/7825\/revisions\/7829"}],"wp:attachment":[{"href":"https:\/\/anka.farm\/en\/wp-json\/wp\/v2\/media?parent=7825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}