Preliminary Information Form

This Preliminary Information Form, Law No. 6502 on Consumer Protection and Distance Contracts Regulation has been regulated in accordance with the provisions of, https://anka.farm Valid for all sales made through.

1. SELLER INFORMATION

Title: ANKA KLC AUTOMOTIVE TECHNICAL CONSTRUCTION AGRICULTURE LTD.
Official Address (Notification / Trade Registry Address):
Esentepe Neighborhood, Harman Street, No:5/A, Gulf, KOCAELI – Türkiye

Phone (Customer Service): 0 542 428 10 41
Working Hours: Weekdays 09:00 – 18:00
Email: info@anka.farm
Web Address: https://anka.farm

Central Registry Number: 0948045251700018
Trade Registry Number: GULF 3639
Tax Office: Bay
Tax Number: 9480452517

Return & Exchange Address:
Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye / Balikesir

2. BUYER INFORMATION

https://anka.farm A person who is a member of the website or makes purchases as a guest.
The information provided when registering / placing an order is taken into account.

3. BASIC PRODUCT CHARACTERISTICS AND PRICE

All basic features, descriptions, usage features and technical details of the products on product pages is located.

All prices stated on the site VAT included are sales prices.
Campaign prices are valid throughout the campaign period.

Shown on the order summary page;

• Product price

• Taxes

• Shipping costs, if any

• Total amount to be paid

It is seen by the BUYER before the order is confirmed.

4. PAYMENT INFORMATION

Payment methods include credit card, debit card, money order/EFT and other payment infrastructures active on the site.

The order will not be processed until payment is completed.

5. DELIVERY INFORMATION

The ordered product will be delivered to the BUYER's delivery address within the time period specified on the product page. within 30 days at the latest is delivered.

Shipping costs (if any) are stated at the time of ordering.
Delays of the cargo company not caused by the BUYER are not the responsibility of the SELLER.

At the time of delivery, BUYER, is responsible for checking the cargo package.
Packages that appear damaged should not be received without keeping a record.
If the damaged product is returned with a report, a new product will be sent.

6. RIGHT OF WITHDRAWAL

BUYER; from the date of receiving the product Within 14 days, may exercise the right of withdrawal without giving any reason.

Products for which the right of withdrawal cannot be exercised:

• Special products prepared in line with the BUYER's requests

• Opened food products (olives, olive oil, vinegar, etc.)

• Opened cosmetic/hygiene products (soap, cologne, etc.)

• Products at risk of rapid deterioration

Use of the right of withdrawal, return conditions and process details Distance Sales Agreement is also stated in the .

7. RETURN CONDITIONS

During the return process, products are sent to the following address:

Return Address:
Pelitkoy Gazi Mustafa Kemal Street No: 159 Burhaniye / Balikesir

Return shipping costs may vary depending on the scope of the right of withdrawal.
After the product reaches the SELLER, the price within 10 days at the latest It is returned to the BUYER.
Credit card refunds may take up to 2-3 weeks to be reflected in your account, depending on the bank.

8. BANK PROCEDURES FOR DELIVERY AND RETURN

For card payments, refunds will be made to the same card.
The bank's refund period depends entirely on the bank and the SELLER cannot intervene.

9. COMPLAINT AND APPEAL BODIES

BUYER may submit his complaints through SELLER's customer service channels.
In case of dispute, BUYER;

• At the place of residence or

• At the SELLER's location

Consumer Arbitration Committees or Consumer Courtswhat can apply.

10. ENFORCEMENT

BUYER, by approving this Preliminary Information Form electronically;
declares that he/she has read, understood and accepted the content of the form.